Terms of service
General Terms and Conditions (GTC)
1. Scope and Provider
This website is operated by Vallée Alpura UG (haftungsbeschränkt), Sommerstraße 19A, 85077 Manching, Germany. Throughout the website, the terms “we”, “us” and “our” refer to Vallée Alpura.
By accessing our website and/or purchasing a product, you agree to be bound by the following General Terms and Conditions. These terms apply to all users of the website.
Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that enables us to sell our products.
2. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose. You must not transmit any malware, viruses, or harmful code.
A breach of these Terms will result in the immediate termination of services.
3. Products and Pricing
All prices are stated in Euro and include the applicable statutory VAT. We reserve the right to change prices at any time.
Products may be available in limited quantities. Colors and product displays on screens may vary slightly.
We reserve the right to limit sales to certain persons or regions and to refuse or cancel orders at any time.
4. Returns and Right of Withdrawal
You have the right to withdraw from your order within 14 days without giving any reason. The goods must be unused, unopened, and in their original packaging, accompanied by proof of purchase, and sent to:
Vallée Alpura UG
Sommerstraße 19A
85077 Manching
Germany
Please contact us in advance at info@valleealpura.com to initiate a return.
Exceptions: Opened perfume bottles are excluded from return for health protection reasons (Section 312g (2) No. 3 German Civil Code – BGB). Discounted items and gift vouchers are also excluded from exchange.
Further details can be found in our separate Refund Policy.
5. Payment and Order Information
We reserve the right to refuse or cancel orders, particularly in cases of irregularities or suspected commercial resale.
Please ensure that your account and billing information is current and accurate. You are responsible for promptly updating your information to enable proper order processing.
6. Data Protection
Your submitted personal data is governed by our Privacy Policy, which is available on our website.
7. Intellectual Property
All content on this website (texts, images, trademarks, logos) is protected by copyright and intellectual property laws. Any use without prior written permission is prohibited.
8. Disclaimer of Liability
We do not guarantee that our service will be uninterrupted, timely, secure, or error-free. Use of our service is at your own risk.
We are liable for damages only within the limits of applicable statutory provisions.
9. Amendments to the Terms
We reserve the right to modify these Terms at any time. Changes become effective upon publication on the website. It is your responsibility to review the current version regularly.
10. Governing Law
These Terms are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Where legally permissible, the place of jurisdiction is Ingolstadt, Germany.
11. Contact
For questions regarding these Terms and Conditions, please contact:
Vallée Alpura UG (haftungsbeschränkt)
Sommerstraße 19A
85077 Manching
Germany
VAT ID: DE812843155
Tax Number: 124/141/00110
EORI Number: DE975062975101616
Commercial Register Number: HRB 12321
Register Court: Local Court of Ingolstadt (85049)